Menu
Cart 0

Merchandise Returns (how to do it, and what will happen)

If you wish to exchange or return an item purchased from Proskiguy, here is what you will need to know.

Proskiguy always wants our customers to be 100% satisfied with their purchase.  To ensure that end result, any item is eligible for exchange or return to Proskiguy within 10 days of receipt by the buyer.  If you wish to return or exchange AN item, here is what you need to know.

RETURN FOR EXCHANGE

•  Buyer is responsible for return shipping
•  Buyer must request a RETURN AUTHORIZATION NUMBER (RA#) from Proskiguy
and display it on the outside of the box, next to the shipping label in large block
print before sending any package to Proskiguy.  Without an RA#, it is likely that the package will be refused.
•  In an EXCHANGE transaction, buyer will be responsible for actual return shipping cost of replacement item from Proskiguy.
•  On a return for exchange item, the original outbound shipping cost from Proskiguy will be forgiven.
•  All exchanged items must be in their original condition, with original packaging
and all factory tags and labels still attached.
•  Return for exchange will usually not be allowed on skis when our premount
service was chosen, and so have their bindings installed on the skis.  Contact us if you wish to exchange premounted skis, as we can sometimes make exceptions.

RETURN FOR REFUND
•  Buyer is responsible for return shipping
•  BUYER IS RESPONSIBLE FOR COST OF OUTBOUND SHIPPING.  Original outbound shipping cost from Proskiguy to buyer will be subtracted from the refund amount. Even if the item was sold with free shipping, this actual cost of shipping will not be refunded.
•  Buyer must request a RETURN AUTHORIZATION NUMBER (RA#) from Proskiguy
and display it on the outside of the box, next to the shipping label in large block print.
•  Refund will be issued in the same form as the original payment.  If purchase
payment was made via PayPal, the refund will be processed through PayPal.  If
payment was made via Shopify, refund will be processed through Shopify payments.  If transaction was arranged via phone, the refund will be issued through our in store terminal directly to that same credit card.
•  Return for refund will not be allowed on skis where our premount service was
chosen, and so have their  bindings installed on the skis.
•  Most often, any item returned for refund will not be be subject to a restock fee.  However, in the rare event a restocking fee will be charged,  we will discuss that with you when the RA# request is received.

TO START YOUR EXCHANGE OR RETURN
Call us at (360) 577-1580 (we are available from 9:30 to 5:30 Pacific time, Monday thru Saturday).  Or, drop us an email from you order page, asking to return the product.  We will issue you an RA# and you can get the package on the way back to us.

IF YOU HAVE A WARRANTY ISSUE
If you believe you have a warranty issue, we want to help.  Drop us an email or give us a call and explain your problem.  We believe it is our job to act as your advocate in the event of a product failure.  However, warranty decisions are solely made by the manufacturer of the item.  Only the manufacturer can decide if a warranty claim is valid, and how to satisfy that claim.  But, we are here to help you, and will do our best to get your product problem solved.

We are available 9:30 to 5:30 Pacific time, Monday thru Saturday to answer
questions and help fix problems.  Call us at 360-577-1580 or 8-PROSKIGUY (877-675-4489) to speak to a real person who would like to help you.  We work very hard to answer emails promptly, and that is a great way to ask for help also.

Subscribe to our mailing list

* indicates required